Cancellation Policy
Version 2026.1 · Effective 2026-11-12 · Last updated 2026-11-12
When cancellation is free, when a fee applies, and what happens when a driver cancels.
1. Free cancellation window
Each operating company sets a free cancellation window. Cancelling inside that window costs nothing. After it, the company may apply a late cancellation fee, which is shown before you confirm the cancellation.
2. Driver cancellations
If a driver cancels after accepting, the ride returns to dispatch and the rider is not charged a cancellation fee. Repeated driver cancellations affect acceptance quality records.
3. No-show
If a driver arrives and the rider cannot be reached after the company's waiting period, the trip may be cancelled with a fee as configured by the company.
4. Records
Every cancellation records who cancelled, when, the reason and any fee, and appears in the ride history of both parties.
Revision history
- v2026.1 · 2026-11-12 · Initial version.
- v2026.1 · 2026-01-15 · Initial published version.
These documents are starting templates prepared for the staRider platform. They are not legal advice. Qualified counsel must review them for every operating jurisdiction before launch.
Questions: contact@starider.com