Data Retention Policy
Version 2026.1 · Effective 2026-11-12 · Last updated 2026-11-12
How long each record type is kept and which records are exempt from deletion.
1. Operating records
Trip, dispatch and status records are kept for seven years to support disputes, insurance claims, tax reporting and regulator requests. Payment and ledger entries are kept for the period required by tax law in each operating jurisdiction.
2. Compliance records
Driver documents, screening results, agreements and consent records are kept while the driver is active and for the period required after deactivation. Document access is logged.
3. Messages and support
Trip messages and support conversations are kept for two years after the ride or ticket closes, unless attached to a safety case, in which case they follow the safety retention period.
4. Security and audit
Security events, audit logs and notification delivery logs are kept for two years. Notification logs contain outcome detail, not message content.
5. Deletion and legal hold
Account deletion removes personal profile data that is not required for the records above. Records under a legal hold, an open safety case, an unresolved finance case or an active dispute are not deleted until the hold is released.
Revision history
- v2026.1 · 2026-11-12 · Initial version.
- v2026.1 · 2026-01-15 · Initial published version.
These documents are starting templates prepared for the staRider platform. They are not legal advice. Qualified counsel must review them for every operating jurisdiction before launch.
Questions: contact@starider.com