Dispute Resolution Policy
Version 2026.1 · Effective 2026-11-12 · Last updated 2026-11-12
How fare, service, safety and billing disputes are raised and resolved.
1. Raising a dispute
Open a support ticket with the ride reference or invoice number and the outcome you are asking for. Attach receipts or photos if relevant. Disputes about a fare or charge are reviewed by the operating company with platform support.
2. Review and records
Each dispute becomes a finance or safety case with a recorded decision, the person who decided it and the evidence considered. Decisions about refunds post to the ledger.
3. Escalation
If a dispute is not resolved by the operating company, it can be escalated to platform staff. Escalation levels and outcomes are part of the case history.
4. Governing terms
Nothing here removes rights you have under consumer law, or the dispute process in the operating company's own agreement.
Revision history
- v2026.1 · 2026-11-12 · Initial version.
- v2026.1 · 2026-01-15 · Initial published version.
These documents are starting templates prepared for the staRider platform. They are not legal advice. Qualified counsel must review them for every operating jurisdiction before launch.
Questions: contact@starider.com