Payment and Refund Policy
Version 2026.1 · Effective 2026-11-12 · Last updated 2026-11-12
How charges, receipts, refunds, disputes, cash trips and payouts are handled.
1. Charges
Fares are calculated from the operating company's pricing rules, distance, duration, waiting time, fees and taxes. Card charges are processed by the connected processor; the platform never stores full card numbers. Cash trips are recorded as collected by the driver.
2. Receipts
A receipt is available for every paid trip showing the fare breakdown, payment method and reference. Records are written to the company ledger.
3. Refunds
Refund requests are reviewed by the operating company's finance team. Approved refunds are posted to the ledger and returned through the original payment method where the processor supports it. Refunds may be full or partial, and the refundable amount is limited to what was actually collected.
4. Failed payments and disputes
If a card payment fails, the trip stays unpaid and you are prompted to update the payment method. Disputed charges are tracked as finance cases with the correspondence and decision recorded.
5. Payouts
Driver earnings become payable after a trip settles. Payouts require a verified payout account and are sent by the connected processor to the driver's bank account. Payout status and references are recorded.
6. Contact
Payment questions: contact@starider.com.
Revision history
- v2026.1 · 2026-11-12 · Initial version.
- v2026.1 · 2026-01-15 · Initial published version.
These documents are starting templates prepared for the staRider platform. They are not legal advice. Qualified counsel must review them for every operating jurisdiction before launch.
Questions: contact@starider.com