Privacy Policy
Version 2026.11 · Effective 2026-11-12 · Last updated 2026-11-12
What we collect, why we use it, who can see it, how long we keep it and how to exercise your rights.
1. Information we collect
Account details you provide (name, email, phone, language, emergency contact), verification and consent records, the company tenant you join or operate, role and seat records, trip and payment records created for rides you take or provide, safety reports, support tickets, attachments you upload and security events such as sign-in times and device labels.
2. Location data
Pickup and drop-off coordinates, route geometry and live driver positions are used to run dispatch, navigation and trip safety. Live driver position is shared only with the rider on the active trip, authorised staff of the operating company and platform safety staff responding to an incident. Continuous background location is not collected.
3. Why we use it
To create and secure accounts, connect people to the correct company tenant, enforce role permissions, price and settle rides, investigate safety and security incidents, meet legal and tax obligations and send service messages. Marketing messages are sent only when you have opted in.
4. Who can see it
You can see your own profile and activity. Authorised staff of your operating company can see records inside that tenant according to their role. Platform super admins can see account, tenant and financial records for support, safety, compliance and audit purposes, and those accesses are logged. We do not sell personal data.
5. Service providers
We use configured third-party providers for payments, email, SMS, masked calling, map data, document storage and infrastructure. Each receives only the data needed for its function. Provider status and configuration are visible to platform administrators; credentials are stored server-side and never sent to a browser.
6. Retention and deletion
Account records are kept while the account is active and afterwards where needed for safety, fraud prevention, tax or legal reasons. You can request a copy, correction or deletion from account settings or by writing to us. Some records, including financial, safety and audit records, may be retained where the law requires it or while a legal hold applies.
7. Your choices and rights
You can update contact details, change notification preferences, withdraw marketing consent, deactivate your account or submit a privacy request. Requests are logged and answered through the support centre. Contact contact@starider.com for anything not covered in the app.
Revision history
- v2026.11 · 2026-11-12 · Clarified retention, consent records and data rights request handling.
- v2026.1 · 2026-01-15 · Initial published version.
These documents are starting templates prepared for the staRider platform. They are not legal advice. Qualified counsel must review them for every operating jurisdiction before launch.
Questions: contact@starider.com