Rider Terms
Version 2026.2 · Effective 2026-11-12 · Last updated 2026-11-12
Booking, fares, pickup verification, conduct and what to do when something goes wrong on a trip.
1. Booking a ride
A booking is a request. Dispatch offers it to eligible drivers of the operating company, and the ride is confirmed when a driver accepts. Estimates shown before booking reflect the company's pricing rules at that moment and may change if the route, stops or waiting time change.
2. Pickup verification
When a pickup PIN is required, share it only with the assigned driver after confirming the vehicle and driver match the details shown in the app. Never share the PIN before the vehicle arrives.
3. Fares, tolls and fees
Fares, booking fees, tolls, airport fees, taxes, waiting time and cancellation fees are set by the operating company and shown before you pay. Payment methods available to you are listed at checkout. Card charges are processed by the connected payment provider.
4. Conduct and accessibility
Treat drivers with respect, wear seat belts and follow lawful instructions. Service animals travel with you. If you need an accessible vehicle or assistance, request the accessible category where the company offers it and tell the driver about any assistance you need.
5. Safety and incidents
Use the in-app safety tools during an active trip. In an emergency call local emergency services first. Reports you file are reviewed by the operating company and may be reviewed by platform safety staff, and are handled under the Safety Policy.
6. Contact
Support for any ride is available through the support centre or at contact@starider.com.
Revision history
- v2026.2 · 2026-11-12 · Added pickup PIN, waiting time and safety reporting terms.
- v2026.1 · 2026-01-15 · Initial published version.
These documents are starting templates prepared for the staRider platform. They are not legal advice. Qualified counsel must review them for every operating jurisdiction before launch.
Questions: contact@starider.com